Why can't I see my tickets in the app? Follow

Tickets are released into the app around four weeks prior to the start of The Hundred.

If tickets have been released and you are still unable to locate them then we would recommend you check and ensure the following:

• You’ve downloaded the latest version of The Hundred App.
• You’re logged into your account with The Hundred using the same email address you used to make the original purchase. 

If the issue persists:

• Delete The Hundred app and re-download it from the App Store or Google Play Store.
• Go to your ticket wallet and log in again.

If you are still unable to see your tickets, please email support@thehundred.com with the following details:

• A description of the issue you're experiencing, including the steps you've already taken.
• The device you're using (e.g. iPhone 15).
• Your operating system and version (e.g. iOS 26.5.2).
• Your The Hundred app version (e.g. Version 6.0.1 on iOS or Version 3.0.2 on Android).
• A screenshot of your Ticket Wallet (go to Tickets in the bottom navigation).
• A screenshot of the account you're signed in with (go to More → Account & Settings.
• Your account details will be shown at the top of the page).

• A screenshot of the app's home screen.

   

The more information you can provide, the quicker our team will be able to investigate and help you.

A member of our support team will get back to you as soon as possible. Our support hours are Monday to Friday, 9:00am–5:00pm