How can I raise a complaint? Follow
The Hundred are committed to offering a superb experience at all our events.
As part of our complaint’s procedure, we will:
- Treat all complaints seriously and fairly
- Ensure your complaint is treated in confidence
- Resolve complaints promptly whenever possible
- Alert you to any delays in our investigation along with revised timescales
- Continue to improve our service by taking your feedback on board
WHAT DO I DO IF I HAVE A COMPLAINT?
If you have a complaint, please get in touch with us straight away. Most complaints can be dealt with quickly and efficiently by a member of our team.
All complaints need to be put in writing and sent electronically to:
Email - support@thehundred.com
Alternatively, you can write to:
The Hundred Customer Support Team
England & Wales Cricket Board
Warwickshire County Cricket Ground
Indoor School
Edgbaston Road
Birmingham
B5 7QX
WHAT INFORMATION DO I NEED TO PROVIDE?
All emails should be titled, “COMPLAINT” and should include:
-
Your full name
-
Your contact details (telephone number and email address)
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The date/venue of the match you attended/viewed (if applicable)
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As much detail as you can provide about the incident
WHAT HAPPENS NEXT?
After you have written to us, we will endeavour to provide you with an acknowledgement within 5 working days. You can expect that your complaint will be reviewed within 15 working days, and we will continue to keep you updated throughout the process.
Please note that the complexity of a complaint may also impact our final response time, but we will always be clear in communicating this to you, when applicable.
WHAT IF THE COMPLAINT IS NOT RESOLVED?
If you are not happy with our response, then you can get back in touch by writing to us:
The Hundred Customer Support Team
England & Wales Cricket Board,
Warwickshire County Cricket Ground,
Indoor School,
Edgbaston Road,
Birmingham,
B5 7QX.
Your complaint will then be reviewed by a senior manager and upon receipt of your letter, you will receive a response within 15 working days.